I’m pleased to say that one of my recent blog articles has been published on “Techwell.com”, where I have contributed as a guest author. I’d love to hear what you think, so please take a look and add a comment on the site.
A short excerpt is shown below:
Organizations in both the public and private sector are increasingly providing consumers with the ability to interact digitally, rather than in-person or by phone. For the right type of interactions, online self-service can provide convenience to the customer while also saving the service provider money. The UK government’s stance of “digital by default” illustrates the weight that this argument is given.
When processes move to the web, non-functional considerations—including usability—become crucial. There is often a perception that certain sections of the community will simply refuse to use online self-service tools. This doesn’t have to be the case…
Click on the link below to read the rest of this article