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Tacit Knowledge: Dodging the Requirements Hazard

I’m pleased to say that one of my recent blog articles has been published on “”, where I have contributed as a guest author. I’d love to hear what you think, so please take a look and add a comment on the site.

A short excerpt is shown below:



Banana Skin
Avoid the hazard…

“I was recently reminded about an anecdotal story involving the late Charles Proteus Steinmetz, the great electrical engineer who lived in the late 1800s–early 1900s. It’s reported that around the turn of the century, Steinmetz was called out of retirement to diagnose a fault with a generator. After a couple of days of work, he marked a large X on the side of the machine and provided instructions on how to fix the fault.


According to the story, Steinmetz later submitted an invoice for an unprecedented $1,000, which must have been a fortune in the early 1900s. When asked to itemize his invoice, he reportedly submitted an invoice that showed $1 for making a chalk mark and $999 for knowing where to place the mark.


It’s difficult to know whether this story is true, but it illustrates an interesting point that is relevant today for organizations and projects—the issue of tacit knowledge or the unknown knowns…”


Click on the link below to read the rest of this article

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