I’m pleased to say that my most recent blog article has been published on “Bridging-the-gap.com”, where I have contributed as a guest author. I’d love to hear what you think, so please take a look and add a comment on the site.
One of the real challenges associated with business analysis is drilling down to the real business need and requirements. Often stakeholders will come to us with a preconceived idea of what the solution might be, and through a range of elicitation and questioning techniques we help crystallize an understanding of what they really need.
Ironically, this challenge can be even more prevalent when speaking to the most experienced end-users. Often, large organizations benefit from having extremely skilled and knowledgeable staff who have worked in their roles for decades. They can provide a mine of information and can really help us to understand the context of the organization and the role they undertake. Often, these stakeholders know a huge amount about what customers really think about the organization and where the organization’s processes aren’t working as efficiently as they could.
However, in some cases they may struggle to “see the wood for the trees”…
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