I’m pleased to say that my most recent blog article has been published on “Techwell.com”, where I have contributed as a guest author. I’d love to hear what you think, so please take a look and add a comment on the site.
In the Harvard Business Review article “Three Examples of New Process Strategy,” Brad Power outlines three fundamental ways that organizations can improve their processes. He mentions one particularly innovative example, where an organization used internal social media to engage with its front-line staff to understand the faults with a particular process and determine how the process could be improved.
This example really resonated with me. I’ve long found that the people who really know how business processes work are those that actually operate them. An informed and empowered front-line worker can often spot opportunities for incremental improvement that otherwise might have been missed. This philosophy of staff engagement is key to the Kaizen continuous improvement methodology made popular by Toyota and the lean movement.
As a BA I’ve spent many hours observing and interviewing front-line staff, mapping processes, and improving processes. Brad Power’s article has made me question whether there is a better and more effective way of reaching out to stakeholders, such as front-line staff…
Read the rest of the article by clicking the link below: