Business Analyst

The importance of framing a problem correctly

Asking the right questions and framing problems carefully is an important part of project definition and organisational change.  Often organisations frame problems in a way which constricts or constrains potential solutions, and this can lead to a poor outcome or the wrong tactics being employed. Spending time consciously defining a problem can pay dividends in… 

Download free PDF article : “Business Analysis Function – IT or Business Change?”

As business analysts, we are able to add value to a wide variety of projects, whether they are IT projects or pure business change projects. There is an ongoing debate in our profession over where the BA function should sit – whether we should be part of  the IT department, or part of a separate… 

RACI, Stakeholder Management & Airline Turbulence

Would *you* be surprised if a pilot asked you whether it was safe to fly?

I travelled on an internal flight to Edinburgh recently and it was foggy and raining. It was a little turbulent, but I’m pleased to say that we landed safely. As a passenger, I was a very important “stakeholder” of the airline, but they did not ask me if it was a good idea to fly or not. The decision was (quite rightly) made without consulting me, and I took it on trust that those responsible had made the right decision.

Stakeholder management is an important part of any project. There will usually be many interested parties who need to be represented. An effective way of categorising these stakeholders can be to use a RACI matrix, arranging them into the following groups against each milestone or deliverable:

Stakeholder Management (Video)

As Business Analysts, it’s normal for us to interact with a wide range of stakeholders on our projects. Actively engaging with and managing our stakeholders is incredibly important, as it can increase the likelihood of success in our projects. At the recent IIBA conference, I gave a short presentation on Stakeholder Management.  It is in… 

Owning your professional development: 6 Tips to become a Reflexive Change Practitioner

As Business Analysts, we are professional change practitioners.  We are experts in the field of “change” and should expect to add maximum value to the organisations we work for.  To be effective in this role I believe we must manage change in our own professional development and stay up to date with industry and BA…