How easy is it to collaborate in *your* organisation?

The concept of “work” just isn’t the same as it was ten or twenty years ago.  More and more of us work in geographically dispersed teams, and home working certainly seems more common.  Alongside this, new tools and technologies are emerging which help people to communicate quickly and effectively, wherever they are located.  But why… 

Taking the customer’s viewpoint

I think every Managing Director, CEO and business owner should pose as a customer at least once every quarter.  They should see their business from the cold light of the outside world, and they will start to see their organisations strengths and weaknesses from where it really matters – the customer’s vantage point. I had…