I’m pleased to say that my most recent blog article has been published on “Bridging-the-gap.com”, where I have contributed as a guest author. I’d love to hear what you think, so please take a look and add a comment on the site. Excerpt: “Elicitation can be a tricky activity. Often when needing to understand the…
I’m pleased to say that my most recent blog article has been published on “Bridging-the-gap.com”, where I have contributed as a guest author. This article focuses on business analysis from the perspective of SMEs and stakeholders… and has caused some controversy! I’d love to hear what you think, so please take a look and add a comment…
I don’t know about you, but I’ve done a fair amount of business travelling. Early on in my career, I learnt the importance of chatting and building rapport with the check-in staff on hotel reception desks. These are the people that will help you out and (hopefully) be able to arrange for any problems to be resolved during your stay. I’m always amazed at the lengths hotel staff will go to if you ask them for help.
I was recently staying in a hotel near Cambridge, and I needed to iron my shirt for a meeting the next day. There was no iron in the room, so I wandered down to reception to speak to the chirpy receptionist who I’d chatted to when checking in. The conversation went something like this. We’ll call the receptionist “Tom” (this wasn’t his real name):
Tom: Hi again sir, how can I help?
Adrian: Hi Tom. I need a favour.. do you have an iron I can borrow? I need to press a shirt ready for a meeting tomorrow.
Tom: Sure, let me get one for you. OK, you have iron number 5A, I’ll sign it out for you… just return it when you’re ready.
Adrian: Excellent, thanks.
Tom then handed me the iron. Excellent, I thought, and I start heading back up to the room. But something’s missing here…. I have an iron…. It was late and my brain was frazzled…. What was missing? And then it hits me. I don’t have an ironing board!
So I head back to speak to Tom: