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How to Use Your Customer Service Skills to Land a Business Analyst Job

Metal shopping cart

I’m pleased to say that my most recent blog article has been published on “”, where I have contributed as a guest author.    I’d love to hear what you think, so please take a look and add a comment on the site.




Did you have a part time job when you were at college?  I can still remember mine vividly.  In order to support my studies (and my many social activities) I worked in a late-night convenience store.  Working there was an education – I learned how to handle all manner of situations involving people.

Metal shopping cart
Soft skills are exceptionally important for a BA -- think 'customer service'!

Working in a late night store you see the whole spectrum of life – from families on their way to see a movie, to friends buying a beer on the way to a party, right through to people needing chips to defeat the midnight munchies!  It is truly a customer service role.  There is no way you can avoid the customer when they are standing in front of you, 6 foot tall and angry because you don’t stock their favourite brand of breakfast cereal.  It’s a steep and strong learning curve.
So how on earth does this relate to business analysis, I hear you say…….


Read the rest of the article by clicking the link below:

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