I’m pleased to say that my most recent blog article has been published on “Bridging-the-gap.com”, where I have contributed as a guest author. I’d love to hear what you think, so please take a look and add a comment on the site.
Excerpt:
Did you have a part time job when you were at college? I can still remember mine vividly. In order to support my studies (and my many social activities) I worked in a late-night convenience store. Working there was an education – I learned how to handle all manner of situations involving people.
Soft skills are exceptionally important for a BA -- think 'customer service'!
Working in a late night store you see the whole spectrum of life – from families on their way to see a movie, to friends buying a beer on the way to a party, right through to people needing chips to defeat the midnight munchies! It is truly a customer service role. There is no way you can avoid the customer when they are standing in front of you, 6 foot tall and angry because you don’t stock their favourite brand of breakfast cereal. It’s a steep and strong learning curve.
So how on earth does this relate to business analysis, I hear you say…….
Read the rest of the article by clicking the link below: