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Have you experienced your processes outside-in?

I’m pleased to say that my most recent blog article has been published on “”, where I have contributed as a guest author.    I’d love to hear what you think, so please feel free to make a comment on the site, or contact me directly. Here is an excerpt and link:


“As a Business Analyst, I tend to see processes everywhere I go.  Whether I’m queuing in a coffee shop or making a hotel reservation on a website, I can’t help but draw a process diagram in my head to understand the “logic” which is hidden into the process, and the business rules that are being enforced.  Often it seems that there is significant room for improving the process……”

Read the rest of the article by clicking the link below:

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