What Kind Of Message Does Your Process Send To Your Customers?

One thing I find about being a BA is that I can’t switch the analysis off.  I am forever analysing situations and interactions, well outside of the “day job”. I suspect many of us have this trait, and it may well be at least mildly irritating to those around us. 🙂

I recently went into “analysis mode” having checked into a hotel, exhausted after running a workshop.  I went to put my clothes in the wardrobe, and I noticed two all-too-common minor irritations that regular travels will recognise:

  1. There were fewer hangers than I needed
  2. The hangers were of the “anti-theft” type, where the hanging loop is permanently attached to the rail
Picture of coat hangers with anti-theft 'loop'

Unfortunately, these particular hangers were old and worn, meaning that they didn’t fit well and whenever weight was applied to them (e.g. by adding a shirt) they fell to the ground.  As I sighed looking at a wardrobe full of crumpled shirts now neatly scrunched into a pile on the very bottom of the wardrobe, I couldn’t help wonder why hotels use these weird hangers.  Even a few ten pence wire coat-hangers would be better than this nonsense….

What’s The Actual Risk? And What Message Does It Send?

Continue reading What Kind Of Message Does Your Process Send To Your Customers?

The Countdown: Two weeks until #BA2019

Time really does fly! I can’t quite believe it’s just over two weeks until the start of the Business Analysis Conference Europe 2019 (#BA2019) in London. As I plan the final practice runs of my presentation which is entitled “Whose Perspective Is It Anyway? Practical Analysis Techniques for Understanding Tricky Stakeholders”, I can’t help but get a little excited about the event – it’s always a real highlight of the BA calendar.  Every year the conference attracts such a wide variety of delegates and speakers, it’s such a great place to meet people and hear new ideas.

The conference gets bigger every year and, I’m pleased to say that there are still tickets available — so if you’ve been thinking about attending, it’s not too late! You can find out more details about the conference by clicking the link below. And remember, IIBA UK members are entitled to a 15% discount.

https://irmuk.co.uk/events/business-analysis-conference-europe/

I highly recommend attending the conference, if you can. There are fantastic presentations from real-world practitioners, and there’s also the opportunity to relax and chat over a beer (or two) after the conference has closed.   If you haven’t been before, I’d highly recommend taking a look.

If you’re attending, drop me a mail or tweet and hopefully we can catch up there.

I hope to see you there.

Adrian's signature

Adrian


PS — if you can’t make it to London, I’m equally excited to say that I’ll also be presenting at the BA Summit Southern Africa in Cape Town, which is always an extremely fun and innovative conference, as well as the Building Business Capability conference in Fort Lauderdale, Florida, USA which is always so much fun too, and is the official conference of IIBA.

It’s Time We Revisited Our NFRs: Let’s Add Sustainability and Diversity & Inclusion

Sticky notes with question marks written on them
Image Credit: © Anton — stock.adobe.com #230524608

As anyone who has ever worked with me will know, I’m somewhat of an advocate of Non-Functional Requirements (NFR) Analysis.  I’ve found that in some projects, sadly, the NFRs are left unexamined, with the Functional Requirements taking the lime-light.  This is understandable, after all it’s far easier to talk about what needs to change, and far harder to talk about the quality attributes and other non-functional elements of that same change.  Yet get the NFRs wrong, and you end up building a very shiny and expensive system that nobody actually uses.  If you are in the UK and have been to a Post Office recently you may have experienced the ‘self-service’ booths.  As Roland Hesz observed on Twitter, these are so complicated to use that they have a member of staff guiding people through the process….

For a whole variety of reasons, I’ve been thinking about NFRs a lot recently, and I came across three articles that really resonated with me, and made me think it’s about time we revisited the ‘standard lists’ of NFRs that we use.  In particular, I think there are two sets of categories that we ought to add. 

Continue reading It’s Time We Revisited Our NFRs: Let’s Add Sustainability and Diversity & Inclusion