Webinar Recording: Systems Thinking – A Crucial BA Skill in an Uncertain World

I recently presented a webinar, hosted by IIBA®, focussing on the importance of systems thinking.  The webinar is entitled Systems Thinking: A Crucial BA Skill in an Uncertain World and I’m pleased to say that the recording is available to watch below. The recording is around an hour long, so grab a coffee, sit back and enjoy.  I hope that you find the webinar interesting!

(NB: If you find this webinar useful, you may be interested in our Systems Thinking Course)

Webinar Description

It has often been said that we live in an increasingly volatile, complex and ambiguous world. The external business environment is complex and fast-moving, yet often our stakeholders are blindsided by ‘silver-bullet’ solutions that assume a neat linear relationship between cause and effect.

In reality, things are rarely neat and linear. More often we’ll find that situations are devilishly difficult, requiring us to understand and engage with a whole range of messy interconnected issues and perspectives.

In this practical presentation, Adrian Reed discusses the importance of systems thinking in business analysis. During the presentation you will hear:

  • What systems thinking ‘is’, why it matters, and the conditions in which it can be relevant in an analysis environment
  • A range of practical techniques from the world of systems thinking that have direct applicability in the BA world
  • How systems thinking and systems practice, when embraced by a range of complementary practitioners and stakeholders, can help an organisation ‘learn’

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Cultural Clues: Who Is Watering The Plants?

Office Plant
Image Credit: © vege – Fotolia.com #149241625

As business analysts and practitioners of strategic change, we probably all find ourselves ‘parachuted’ into new organisational situations from time to time.  Whether we are working with a new client, business unit, team or department, there is a need to get up to speed with the domain and the culture quickly.  In these situations it’s important to learn as much as we can about the organisational situation—whether that’s through document analysis, ad-hoc conversations or other more formal analysis techniques.  Yet understanding organisational culture can be much harder, but it is crucial that we try to do so.


A thorough understanding of culture can only really be achieved through spending time in the organisational environment, but there are sometimes signs that can be useful indicators of cultural norms.  It is almost like our stakeholders leave a trail of clues for us to follow.  And that might even start by looking at the office plants…


Looking for Cultural Clues

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