Empathy and the Fear of Change

Businessman with umbrella standing under the rain.
Image Credit: © Masksim meljov – Fotolia.com #14324270

As practitioners of business analysis, we help facilitate valuable change in organisations.  We help our organisations strive towards their organisational objectives, and in doing so we help to define, instil and reinforce change. Yet, whilst we may be progressing objectives that seem exciting and empowering to us, we might find that some stakeholders resist the change. We might even sense that some people fear change altogether.

 

When talking about resistance and fear of change, I am always reminded of a situation I observed over a decade ago, which is as relevant now as it was then. A contact centre was rationalising its processes and office space, and started to standardise workers’ desk space. It was seemingly positive and non-contentious—people would get new equipment—yet one seemingly insurmountable issue emerged. Yet it seemed so minor

 

The Problem with the Post Tray

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