A project is like a visiting a city – and some of your stakeholders might need help

I’m pleased to say that my most recent blog article has been published on “Bridging-the-gap.com”, where I have contributed as a guest author.    I’d love to hear what you think, so please feel free to make a comment on the site, or contact me directly.  It’s inspired by my recent trip to New York, so if you want to know how the New York subway relates to Business Change, take a look!  Here is an excerpt and link:

Excerpt:

“Have you ever considered to what extent your SMEs and stakeholders understand “projects” and the more broad discipline of “business change”? It’s something that’s rarely talked about, but I recently had an experience outside of work that has led me to re-evaluate the assumptions I make about stakeholders’ knowledge.

I’ll tell you my story….

I live and work in the UK, but recently had the opportunity to travel to New York City.  I was fortunate enough to have some spare time while I was there, and being a typical tourist I was extremely keen on visiting the Statue of Liberty.  I decided to get the subway.  Now, I’m not sure if you’ve ever used the subway in NYC – but as an outsider it is extremely confusing………”

Read the rest of the article by clicking the link below:

http://www.bridging-the-gap.com/a-project-is-like-a-visiting-a-city-%E2%80%93-and-some-of-your-stakeholders-might-need-help/

Beware: You get what you measure!

I’m pleased to say that my most recent blog article has been published on “Bridging-the-gap.com”, where I have contributed as a guest author.    I’d love to hear what you think, so please feel free to make a comment on the site, or contact me directly. Here is an excerpt and link:

Excerpt:

“There’s an old expression that says ‘you get what you measure’. This may be a little clichéd, but it generally holds true within organizations and processes. It’s human nature to shoot for the objectives that have been set, and it is human nature to pay attention to the metrics which are being measured. If metrics and performance indicators are set incorrectly, process and systems break. Sometimes KPIs that were set with the intention of improving a situation actually have the direct opposite effect. And what’s worse, this poor customer experience gets ‘hidden’ because the wrong data gets captured.

The problem: Targets are often blunt and misinterpreted…….”

Read the rest of the article by clicking the link below:

http://www.bridging-the-gap.com/beware-you-get-what-you-measure/