Delivering organisational change can be a tricky business. In order to adapt and grow, a company may need to tweak or change its organisational structure, processes and systems – and often, Information Technology (IT) is an important enabler for change. Of course, IT will only represent part of a change, but it can be an important catalyst and if implemented well, it could even enhance or create a competitive advantage.
In the rush to implement new IT or different IT, there is often a focus on the required functionality. People focus on what they want the system to do and the exciting new features that they’ll be able to use. In the excitement of building or buying a new system, data sometimes becomes the proverbial elephant in the room. Everyone knows that it’s important, yet somehow it gets pushed from the agenda. With the focus firmly on the visible functionality, there may be less appetite to discuss data.
Whilst this rush for quick implementation of functionality is understandable, when this pattern occurs, it’s really important to ask the question: Who is considering the data? There is a real danger if the answer is “nobody”.